On average, a person visits 38 websites before they come up with a decision in which hotel to
book. Puchong is a place that’s rich in culture and heritage. People looking for a hotel in this
place will probably look for a hotel that offers an authentic Malaysian experience along with
some Puchong service girl to make the trip more fun.
So what do people expect when looking for a hotel? Here are some tips to help you make it
easy for your guests to commit and make that decision.
Simplicity Always Wins
Your hotel website should be simple enough for anyone to use. Just think about elderly people,
if they are able to understand the flow of your website and book without any hitch, then it’s
simple enough for anyone to understand.
Make sure the ‘Book Now’ option is easy to see and the description of the hotel rooms is easy to
understand. Making payments should also be simple enough for anyone to use, you don’t want
guests changing their minds just because they can’t get through your payment window.
Invest In Good Photos
Guests making reservations online will appreciate hotels that have good photos that really show
the life of the hotel. Other than good hotel photos, you also have to make sure that the photo is
current and shows accurately what your guests can expect from the hotel.
There are hotel reviews of people saying that some hotels mislead them with interesting photos
only to find out that it isn’t accurate. If you offer authentic Puchong dishes, make sure you
showcase them by having good photos. Let your photos do the talking and convincing.
Correct The Currency
When booking a hotel, most guests find it frustrating to see that the price of the hotel room isn’t
in their local currency. Part of offering a good service is expecting the guest’s needs. Be sure
that most currencies are available on your website and that it shows the true price for a night in
your hotel. Additionally, make sure that the currency switch button is easily identifiable. There’s
no use offering this feature when people can’t see it.
A lot of hotels are thriving because of personalized services. With competitions popping up here
and there, the hotel industry needs to reinvent their offerings continuously. Add-ons should be
easily understood along with the fine print of each.
Available dates should always be transparent to your guests. You don’t want them going
throughout the reservation process only to find out that their selected date isn’t available. Your
pricing should also show what the guests will expect to pay if there are fees make sure that it’s
clearly shown upon booking.
Social Media Login
Make it easy and quick for your guests to book the dates. Giving your guests the ability to log in
and create an account using a social media website like Facebook should help you increase
bookings. The ease of comfort of this feature is often overlooked by hotels. Don’t let that be the
reason you lose reservations.